CCing individuals to a ticket in SolarWinds would allow for the cc’d individual to receive ticket updates.
For a particular ticket, click the Eye icon to add additional watchers to a ticket. This will be equivalent to CCing them to a ticket in the old system. Due to how the notifications are set up, updates to tickets will be provided to watchers as well.
You can see how internal notifications are configured per ticket change type by accessing Project Settings > Notifications > Internal notifications. In the Internal Notifications page, we will be able to see the list of notification configurations that exist for a particular project.
As you can see, watchers are configured to be notified to most ticket events:
By pressing Actions, we can edit notification configurations.